Return policy

At luxurybaghome, we want every customer to shop with confidence. Please review our return and replacement policy carefully before placing your order.

Return Request Timeframe

If there is any issue with your order, you must contact us within 24 hours after receiving the package.

Requests submitted after 24 hours may not be accepted, so please inspect your items carefully as soon as they arrive.

Eligible Issues

If you receive a product with missing packaging, visible damage, an incorrect item, or an item that does not meet your expectations, please contact us within 24 hours.

After we review your request, a replacement may be arranged when applicable.

Required Information

To help us process your request, please provide the following information:

Your order number

The email address used to place the order

A clear description of the issue

Clear photos or videos showing the product, packaging, shipping label, and the issue reported

Replacement Policy

If your request is approved, luxurybaghome may arrange a replacement for eligible issues, including missing packaging, damage, incorrect items, or other approved product concerns.

Replacement approval depends on the condition of the product, the evidence provided, and the details of the order.

Non-Quality Return Notice

Bags, shoes, and watches are fashion products that may vary slightly in color, texture, size, or appearance due to lighting, display settings, photography, and manual measurement.

Please review all product descriptions, photos, sizes, and order details carefully before completing your purchase.

Returns or refunds for personal preference, wrong size selection, change of mind, or failure to review product information may not be accepted unless approved by our customer service team.

Product Condition Requirements

Returned or replaced items, when approved, must remain unused, unworn, unwashed, undamaged, and in their original condition with all included packaging and accessories.

Items that show signs of use, wear, alteration, damage, stains, odors, or missing parts may not be eligible for return, refund, or replacement.

Refunds

Refunds, when approved, will be processed according to the original payment method or another approved method. Processing times may vary depending on the payment provider or bank.

Shipping-related costs, customs duties, taxes, or service fees may not be refundable unless required by applicable law.

How to Contact Us

To request assistance, please contact us at w535275786@outlook.com or through WhatsApp at +852 5355 8083 within 24 hours after receiving your order.